Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 2 to 4 working days after the order is placed. Orders are not processed or shipped on weekends or public holidays.

During busy periods, sales campaigns, or unexpected delays, processing may take slightly longer. If there is any major delay in processing your order, we will contact you using the details provided at checkout.

Order Confirmation Call

Before dispatching any order, our team makes a confirmation call to verify the order details.

Please make sure that your phone number is correct and active at the time of placing your order. We kindly request customers to answer the confirmation call so that the order can be processed without delay.

If we are unable to reach you, we will try multiple times over the next 2 to 3 days. If the call is not answered or the order is not confirmed within this period, the order may be placed on hold or cancelled.

Shipping Charges

Shipping charges are calculated based on the order value and will be shown at checkout.

Orders below the minimum free-shipping order limit will be charged a delivery fee. Orders above the specified free-shipping limit will be eligible for free shipping.

The exact free-shipping order limit and delivery charges may be updated from time to time and will be clearly displayed on the website or at checkout.

Delivery Time

After your order has been confirmed and dispatched, delivery time may vary depending on your location and the courier service. Delivery may take longer during peak seasons, holidays, weather issues, or courier delays.

Please note that the order processing time and delivery time are separate. Processing time is the time required to prepare and confirm your order before dispatch.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout, including name, address, city, phone number, and any other required details.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable contact information.

Failed Delivery Attempts

If the courier is unable to deliver your order due to an incorrect address, unavailable customer, or unanswered calls, the package may be returned to us.

In such cases, additional shipping charges may apply if the customer requests the order to be shipped again.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or any other available contact method, depending on the courier service used.

Damaged or Missing Items

If you receive a damaged parcel or any item is missing from your order, please contact us as soon as possible after receiving the parcel. You may be asked to provide photos or videos of the parcel and products so we can review the issue properly.

Contact Us

For any questions about your order, shipping charges, delivery status, or confirmation call, please contact us.

Phone: +92 336 9907777

Email: holaprofessionals@gmail.com