Returns & Refund Policy

Thank you for shopping with us. We want to make sure every customer receives the correct product in good condition. Please read our Returns & Refund Policy carefully before placing an order.

Return Eligibility

Returns or refunds are only applicable in the following cases:

• You received a damaged item.

• You received the wrong item.

• There was an error or fault from the company’s side.

Please note that a change of mind is not applicable. We do not accept returns or refunds if the customer no longer wants the product, ordered the wrong item by mistake, or changed their decision after receiving the order.

Return Processing Time

Once your return request is received and approved, the return or refund process may take 1 to 2 weeks.

Processing time may vary depending on the nature of the issue, courier handling, inspection of the returned product, and refund method.

How to Request a Return or Refund

To request a return or refund, please contact us with your order details and a clear explanation of the issue.

You can contact us at:

Email: holaprofessionals@gmail.com
Phone: +92 336 9907777

Please include the following details when contacting us:

• Your full name

• Order number

• Contact number

• Reason for return or refund request

• Photos or videos of the damaged, wrong, or faulty item

• Parcel/package photos, if required

This information helps us review and process your request quickly.

Damaged or Wrong Items

If you receive a damaged item or the wrong product, please contact us as soon as possible after receiving your order.

The product must be unused and should be kept in its original packaging where possible. Our team may ask for photos, videos, or other details to verify the issue before approving the return or refund.

Non-Returnable Cases

Returns and refunds will not be accepted in the following cases:

• Change of mind

• Product has been used

• Product has been opened or damaged by the customer

• Customer ordered the wrong product

• Customer provided incorrect order details

• Return request is made without proof of damage, wrong item, or company fault

Refund Approval

Refunds are processed only after the issue has been reviewed and approved by our team.

If your refund request is approved, we will guide you regarding the refund method and expected processing time. Please note that bank, payment gateway, or courier-related delays may be outside our control.

Return Shipping

In cases where the return is due to a damaged item, wrong item, or company fault, our team will guide you regarding the return shipping process.

If the issue is not approved under our return policy, the return request may be rejected.

Contact Us

For any questions regarding returns, refunds, damaged items, or wrong deliveries, please contact us at:

Email: holaprofessionals@gmail.com
Phone: +92 336 9907777